Our Store Policy

Welcome to Urban Tribe London, where style meets convenience! Our online fashion clothing brand is committed to providing you with a seamless shopping experience. To ensure clarity and transparency, please review our store policies outlined below:

1. Ordering Process:

Browse our curated collections and select your desired items.
Add chosen items to your shopping basket and proceed to checkout.
Review your order summary, including quantities and prices, before finalising your purchase.
Complete the payment process securely through our trusted payment gateways.

2. Shipping and Delivery:

We offer worldwide shipping to bring Urban Tribe London fashion to your doorstep.
Shipping costs and estimated delivery times are calculated at checkout based on your location and preferred shipping method.
Orders are typically processed within 5 - 7 business days. Once shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
Please note that delivery times may vary due to factors beyond our control, such as customs clearance or unexpected delays with the courier service.

3. Returns and Exchanges:

We want you to be completely satisfied with your Urban Tribe London purchase. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges within 14 days of delivery.
Items must be unworn, unwashed, and in their original condition with tags attached to be eligible for return or exchange.
To initiate a return or exchange, please contact our customer service team with your order details. We will provide you with further instructions and a return shipping label if applicable.
Once we receive your returned items, we will process your refund or exchange promptly, typically within 5-7 business days.

4. Product Quality and Care:

Urban Tribe London is committed to offering high-quality fashion pieces crafted with attention to detail and superior materials.
Care instructions for each garment are provided on our website to help you maintain the longevity and appearance of your clothing.
If you have any concerns about the quality or durability of your purchase, please reach out to our customer service team for assistance.

5. Privacy and Security:

Protecting your privacy and ensuring the security of your personal information is paramount to us.
We utilise industry-standard encryption and security protocols to safeguard your data during online transactions.
Your personal information is used solely for order processing, communication purposes, and improving your shopping experience. We do not share or sell your information to third parties.

6. Contact Us:

If you have any questions, feedback, or require assistance, our dedicated customer service team is here to help.
You can reach us via email at info@urbantribelondon.com or through our online contact form available on our website.

Thank you for choosing Urban Tribe London. We appreciate your support and look forward to styling you with our latest fashion trends!